Refunds

We offer the option to refund on unused and partially used passes, with the value of time used being charged at the on-bus weekly rate, in addition to a £5 administration fee. You can request a quote via thekey@oxfordbus.co.uk.

Refunds can be requested by returning your card in the post to:

Smartcard Refunds
Oxford Bus Company
Cowley House
Watlington Road
Oxford
OX4 6GA